iOS “Continue with Adobe ID” button doesn’t work

Community Beginner ,
Dec 18, 2021 Dec 18, 2021

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Just installed the Creative Cloud iOS app. I want to log in with my Adobe ID, but tapping "Sign In" > "Continue with Adobe ID" results in... nothing, as in, the app does nothing when I tap the button. The buttons to log in with Apple/Google/Facebook work, as does the sign-up link.

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correct answers 1 Correct answer

Community Expert , Dec 19, 2021 Dec 19, 2021

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
Dec 19, 2021 Dec 19, 2021

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swipe the open cc app off your screen and power off (and then on) your phone.

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Community Beginner ,
Dec 19, 2021 Dec 19, 2021

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Didn't work... still have a non-functioning button. I am having the same problem on both my iPhone and my iPad...

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Community Expert ,
Dec 19, 2021 Dec 19, 2021

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delete the mobile app>sign into your adobe account using your mobile browser account.adobe.com>install the cc mobile app while still signed in>open the cc app while still signed in.

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Community Beginner ,
Dec 19, 2021 Dec 19, 2021

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Sadly this doesn't work either... still have a dead sign in button that doesn't do anything...

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Community Expert ,
Dec 19, 2021 Dec 19, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Hi there, I had the same issue and found this thread and nothing was working for me either. I managed to fix it after a few attempts so hopefully it helps you or anyone else who stumbles onto this.

I created a new CC account with my facebook profile since that button was working, once it had logged in and made the account I signed back out and then the "continue with Adobe ID" button worked so I could sign in with my real account. No idea why it fixed it but hopefully it helps someone

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New Here ,
Aug 05, 2022 Aug 05, 2022

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I had this issue and realised I was separately logged in to Acrobat with my work login. Signed out of that and then the Lightroom Continue with Adobe ID button worked.

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