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Is there any way to clear out the the "deleted" folder?

New Here ,
Feb 18, 2023 Feb 18, 2023

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Dear Community,

I am trying to figure out where all my space has gone, because my folders are just 45 GB worth of space. I've discovered the "Deleted" Folder and according to this: https://experienceleague.adobe.com/docs/dynamic-media-classic/using/managing-assets/trash-folder.htm.... that the trash is emptied after 7 days.

 

Its not. I have files from the last 6 months in there and because I work with my clients over InCopy I have a ton of XML Files. I would really love to know if theres and easier way to get rid of all these files rather than having to click my way though some 30GB worth of XML Files.... (it also appears when I delete a folder, I have to delete all the files in that folder seperately?)

Anyone know a hack other than clicking each file? Because I'm running out of patience that my cloud keeps telling me its out of space but not letting me clean the Deleted folder properly.

 

Thank you!

Janyala

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Cloud storage web assets

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

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you have to delete the files from your deleted folder to clear space.

 

In order to free up storage, you have to disable the photoshop presets feature as described here (chose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html then go to your cc web site by opening cc desktop app>clicking cloud icon>cc web empty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted).

 

note: if you delete from your sync folder, your local files will be deleted, too. this is the only folder that affects your locally stored files. click the lightroom link at bottom left of your cc web page and delete files from there. lastly, recheck your deleted folder and delete whatever is there.

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New Here ,
Feb 18, 2023 Feb 18, 2023

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Hej Kglad, 

thank you fot that answer, I've already figured out as much. Its just I have to delete some 1000+ files from that Deleted Folder and I have not found a possible to clear out the whole folder in one go. This is what I'd like to do. ^^'

 

 

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

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you're in good company.  many people have complained about the inefficient delete-a-handful-at-a-time mechanism. until adobe "fixes" that, you can't do any better.

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