Issues seeing files on-line

[eekkhh]

Can anyone tell me why I can see my CC files online on my desktop but when I look via my laptop it says the folders are empty?

[John T Smith]

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

-an overview of assets https://assets.adobe.com/files

[wharress]

Hi,

Are you positive that you are signed in as the same user on both machines? I would suggest signing out of Creative Cloud on both laptop and desktop, then re sign in using the same Adobe ID.

Thanks

Warner