Issues uploading a custom font

New Here ,
Sep 23, 2021 Sep 23, 2021

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I have both .otf and .ttf files of a font I have been trying to upload to my Creative Cloud for 2 days now. It shows installed to my cloud on the 'Add Fonts to CC' page, but when I go to the 'activate fonts' page, it will not show up. I'm using a 2019 Macbook Air that is up to date with both the OS and CC. Not sure if anyone else is experiencing this issue as well but most of the solutions I found online were either years old or unsuccessful in resolving the issue.

 

Things I have tried:

  • toggling the Adobe Font service in preferences
  • deleting and reinstalling the font(s)
  • logging out of CC and logging back in
  • restarting my computer
  • Updating CC
TOPICS
Cloud storage web assets , File sync , Libraries

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Adobe Employee , Sep 23, 2021 Sep 23, 2021

Thanks, J_rinker. Usage rights are part of the coding of the font, the fact that it fails to sync means that the rights are being interpreted as restricted.  Please see https://helpx.adobe.com/creative-cloud/help/add-your-fonts-to-creative-cloud.html under the section, "I am unable to upload my font. What could be the issue," section for more information.

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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J_rinker, which font foundry produced the font you are trying to utilize?  What usage rights have been given by the font foundry for the use of the font?  Finally, what is the font's name that you are trying to add to your Creative Cloud membership?

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New Here ,
Sep 23, 2021 Sep 23, 2021

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It is a customized font called Tomahawk made by a Reddit member who shared it for free use. https://www.reddit.com/r/KansasCityChiefs/comments/crrkzi/after_about_a_year_of_offandon_work_its_fi...

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New Here ,
Sep 23, 2021 Sep 23, 2021

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I have no intention of using it for monetary or commercial use either. I'm a graphic design student and am wanting to use this font for project and education purposes only.

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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Thanks, J_rinker. Usage rights are part of the coding of the font, the fact that it fails to sync means that the rights are being interpreted as restricted.  Please see https://helpx.adobe.com/creative-cloud/help/add-your-fonts-to-creative-cloud.html under the section, "I am unable to upload my font. What could be the issue," section for more information.

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Thank you! 

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