Issues with Cloud Sync and being "Out of Storage" when I'm not

New Here ,
Jan 05, 2022 Jan 05, 2022

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Hello!

I use Premiere Pro and After Effects pretty frequently, so I'm often dealing with large videos. I had reached my 100 GB placing files into a folder I created there and I started deleting videos I didn't use in the current projects by highlighting and hitting delete. I then noticed I was still getting constantly notified (after each frame render) that I was full on storage still despite only having 60-ish GB when I preview my Creative Cloud Folder. When I check the Creative Cloud app, however, it still displays me as using 100 GB. Some support articles said it could have to do with my cache, but I deleted it on both apps fully and still can't use the programs. Thanks in advance.

Ian

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Cloud storage web assets , File sync

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Community Expert ,
Jan 05, 2022 Jan 05, 2022

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Community Expert ,
Jan 05, 2022 Jan 05, 2022

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New Here ,
Jan 06, 2022 Jan 06, 2022

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Unfortunately, I had to manually delete 2000+ frames and video files from the "Deleted" tab on the CC website that showed blank on the CC app. The page also only let me do it 150 files at a time because the website ground to a halt otherwise. Either way, though, thanks for the help!

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