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It appears that I can update Photoshop and Illustrator, but when I click, nothing happens

Community Beginner ,
Mar 14, 2023 Mar 14, 2023

milepainchaud_0-1678821184679.png

Anyone has an idea on how I could fix that?

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File sync
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correct answers 1 Correct answer

Community Expert , Mar 14, 2023 Mar 14, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, sign out and then back in to your cc desktop application: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails, restart your computer and retry updating.

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, sign out and then back in to your cc desktop application: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails, restart your computer and retry updating.

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Community Beginner ,
Mar 14, 2023 Mar 14, 2023

It works, thank you!!

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Community Expert ,
Mar 14, 2023 Mar 14, 2023
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excellent.  (and thanks for the update.)

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