It says my storage is full, but both my cloud and the app files are empty.

[Taylor29220769ugdy]

Hey everyone!

I need a little help with my Adobe account. It says my storage is full, but both my cloud and the app files are empty. Has anyone else experienced this issue? I'd love to hear any suggestions on how to ensure I have enough storage for my projects.

Thanks in advance for your help!

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Peru Bob]

See if this helps:
https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.htmlhttps://helpx.adobe.com/cre...

[Tarun Saini]

Hi @Taylor29220769ugdy,

We're sorry to hear about your difficulties. I would recommend you check this article and let us know if that helps:- https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

[kglad]

and if the previous links fail to help:

to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.