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It says my storage is full, but both my cloud and the app files are empty.

New Here ,
Apr 12, 2023 Apr 12, 2023

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Hey everyone!

I need a little help with my Adobe account. It says my storage is full, but both my cloud and the app files are empty. Has anyone else experienced this issue? I'd love to hear any suggestions on how to ensure I have enough storage for my projects.

Thanks in advance for your help!

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Community Expert ,
Apr 12, 2023 Apr 12, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Apr 12, 2023 Apr 12, 2023

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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

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Hi @Taylor29220769ugdy,

 

We're sorry to hear about your difficulties. I would recommend you check this article and let us know if that helps:- https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Regards,

Tarun

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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and if the previous links fail to help:

 

to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

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Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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I ahve the same issue, I've emptied all these:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

It says I'm using 18GB, buit I'm using nothing at all and all my deleted folders are empty.

 

Irritating, I get a warning to upgrade my plan....

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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@samuelab 

 

if you checked all the links and folders and cleared the deleted folder, contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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I am getting a warning to upgrade my plan, but I have nothing on the creative cloud.

 

Iève read and followed these instructions to make sure there is nothing:

https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

 

I checked on the desktop, web and mobile app and there is nothing.

The deleted folder is empty.

 

How do I solve this?

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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<dup merged>

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Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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I did all this and I still get a warning that Ièm using 18GB/20GB and that Is should upgrade my plan

My entire CC is empty....

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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please don't cross-post. (and check your duplicate message.)

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Adobe Employee ,
Jul 12, 2023 Jul 12, 2023

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Hi @samuelab,

 

We're sorry to hear about this. Could you please share the screenshot of the error message you're seeing in order to assist you further?

 

Regards,

Tarun

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