Itemised breakdown of cloud storage? Is this possible?

[johnf68240593]

Hi folks. Apols if this has already been covered. My sync folder has 58GB of file data in it, way less than my 100GB allocation. But on the CC app it says I'm using 114GB of space. I've permanently deleted any previously deleted files, and I have very few libraries so they won't be to blame. Can anyone please shed light on what might be going on here? I've asked Adobe customer support for help and they were bordering on useless. Is there any way at all to get a clear itemised breakdown of cloud storage use so I can actually home in on the problem? Because right now I'm in the dark as to what to do about it.

Many thanks in advance. 

[Tarun Saini]

Hi there,

We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files there?

• https://assets.adobe.com/cloud-documents (Creative Cloud)
• https://lightroom.adobe.com/libraries (Lightroom)
• https://acrobat.adobe.com/link/home/ (Document cloud)

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

[johnf68240593]

Thanks for this Tarun. I've read all that documentation already, I have no Lightroom content at all and one very small doc in the Document cloud. I genuinely can't see how my data can be 114GB in total. Is there any way of finding out the data footprint of libraries though? They are literally the last possible thing I can think of.

One other thing that's weird - I went off on holiday from work 2 weeks ago. Before my holiday, storage was at 75GB. I come back and it's at 114GB. I hadn't even touched my computer and neither had anyone else. What's going on here? Could it be an error at your end??

[Tarun Saini]

Thanks for your response. Please ensure that your deleted files aren't using valuable storage by deleting them permanently. You may check this article for more info: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

If the above-shared link doesn't work, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Tarun

[Nancy OShea]

With a browser, log-in to your Cloud Storage at the links below.

Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Express https://www.adobe.com/express/
- Projects
- Brand files
- Graphics
- Web pages
- Videos

[johnf68240593]

Hi Nancy, thanks for replying. I've logged into them all - I have no content at all saved in any of them.

[johnf68240593]

...well, apart from the 58GB of data I have in my synced files on the Creative Cloud Assets

[Tarun Saini]

Thanks for sharing the info.

Could you please share the HAR file after accessing the Cloud documents and the Deleted tab?

Please check this link to generate the HAR file: https://www.youtube.com/watch?v=m98WFEXbhIs

You may upload that file to the cloud storage and share it with us through a Private message.

Regards,

Tarun

[Tarun Saini]

Hi there,

Thanks for sharing the HAR file. Could you please check and let us know if you're still encountering the issue?

Regards,

Tarun

[johnf68240593]

Hi Tarun, whatever you did, you fixed it! Thank you so much! What was the problem? And if this happens again is there anything I can do to remedy it?

[johnf68240593]

In my initial thread, I was not very positive about Adobe's customer service. I'm very happy to say that Tarun has been a tremendous help in getting this issue resolved on here and in private messages. Thank you Tarun - 10/10.

[Tarun Saini]

Hi @johnf68240593 ,

Thanks for your response. We're glad that it works. Some migrations process has caused this issue which has been resolved. Please feel free to reach out when you see any issues while using the application.

Regards,

Tarun