Items don't delete from CC Library Archive

Community Beginner ,
May 06, 2022 May 06, 2022

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I have gone into the CC Library Archive to delete items permanently, but get this error every time. 

Screen Shot 2022-05-06 at 9.03.14 AM.png

 

I saw other posts with people having this problem but I couldn't find a resolution to the issue. Any steps on what to do?

 

Thanks,
Teresa

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Adobe Community Professional ,
May 06, 2022 May 06, 2022

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what were the steps you took to go "..into the cc library archive"?

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Community Beginner ,
May 06, 2022 May 06, 2022

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I am at https://assets.adobe.com/deleted# and looking at my deleted files. Then I select an item (or a few) and click "Permanently delete" in the upper right corner, but that's when I get the error that the asset can't be deleted.

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Adobe Community Professional ,
May 06, 2022 May 06, 2022

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clear your brower's cache and/or try a different browser.

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Adobe Employee ,
May 06, 2022 May 06, 2022

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Hi there,

 

We're are sorry to hear about your difficulties. Could you please tell us if it's happening with all the assets or with some specific ones? since when have you been seeing this issue? Are you using the Creative Cloud Desktop App or the web to complete this task?

 

Did you try deleting files from the URLs below:-

 

Regards,

Tarun

 

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Community Beginner ,
May 06, 2022 May 06, 2022

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Hi Tarun, 

 

It happens with all of the assets. I tried using the assets.adobe.com link and got the same "Could not delete assets permanently" error. I don't have any files in Lightroom, Document Cloud, or Creative Cloud Express.

 

Thanks,

Teresa

 

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Adobe Employee ,
May 06, 2022 May 06, 2022

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Thanks for checking. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Regards,

Tarun

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Community Beginner ,
May 11, 2022 May 11, 2022

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Hi Tarun,

I am unable to contact support directly. My organization requires me to have a representative reach out on my behalf but unfortunately they are suggesting that we find a workaround to using the CC Library instead. Are there any other suggestions on how to delete these CC files? At this point, could we try deleting the entire library and reimporting?

Thanks,

Teresa

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Community Beginner ,
May 11, 2022 May 11, 2022

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Nevermind! I think we're just going to delete the entire library and not use the cloud any longer. We'll just have to manually update our local libraries. Thanks for your help.

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