Copy link to clipboard
Copied
At work we are trying to keep all of our logos in creative cloud so that everyone who is invited can use them. Lately, when I've loaded items into our library on my work computer, they do not show up when i am logged in on my home computer, and vice versa. I'm logged in to the same account and everything. This eventually results in duplicate icons when someone else ends up loading something that isn't showing up for them but has been loaded previously.
This is leading to wasted time, messy libraries, and completely voiding the usefulness of these libraries when working remotely. Any idea what to do?
Copy link to clipboard
Copied
Hi Jenny,
We're sorry to hear about your difficulties. Since when have you been seeing this issue? Please ensure you're on the updated version of the Creative Cloud Desktop Application. Have you tried quitting and relaunching the Creative Cloud Desktop App or turning the file sync off and back on again to check if that helps?
Let us know how it goes.
Regards,
Tarun
Copy link to clipboard
Copied
Hi. Thanks. I have tried all of that. I just re-installed it too and my items from yesterday at work are not showing up at home even though it's the same account login.
Copy link to clipboard
Copied
Been going on at least a month
Copy link to clipboard
Copied
Hi Jenny,
Sor sorry to hear you are having issues with libraries. Lets see if we can get you up and running again!
Initally, you can try running though these steps on both machines:
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
If issues are still happening, could you please run our log collector tool so we can get an idea of what is happening under the hood?
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You should get a name of a file once you have completed generating the log bundle. Please reply here with the names from both devices so we can fetch them from our systems.
Thank you for your patience
Scott
Copy link to clipboard
Copied
Thanks Scott. I'll run these at home this weekend and at work on Monday or Tuesday. Will let you know!
Appreciate the help