items in the library panel are invisible

New Here ,
Apr 09, 2021 Apr 09, 2021

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Hi everyone,

I have a problem with the library in all apps.


The panel has no elements. If I go over it with the mouse it changes state, as if the elements were present but invisible. If I add an element in the library it's work (checked from the creative cloud app).

 

I've already reinstalled everything several times. I reset with the cleaner tool. I've removed all files etc. etc.

I contacted the customer care, explained everything, forwarded the system report and the result was that specialists contacted me and sent me the links to the usual reset guides that I've already followed several times.

 

Here my report

 

 

Components: dvametadata 25.2.1.0 AdobeSFL 1.1.0.46684 79.275661 AdobeXMPScript 79.164570 79.164570 dvasystemcompatibilityreport 25.2.1.0 ICUUnicode dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe ICUConverter dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe AdobeCrashReporter 9.2.1 boost_system 25.2.1.0 AdobeACE 2.20.02.1 79.625377 dvanet 25.2.1.0 AdobeSplashKit 1.0 uxtech 25.2.1.236 dvawhatsnew 25.2.1.0 AdobeOwl 5.2.11 CloudIndra 25.2.1.236 dvaappsupport 25.2.1.0 dvaunittesting 25.2.1.0 AdobeAXE8SharedExpat 3.8.0.47684 79.625173 AIDE 1.5.0.47775 79.625451 dvametadataUI 25.2.1.0 AdobeARE 1.5.02.1 79.625377 AdobePDFPort 2.1.0.1 79.625377 AdobeExtendScript 4.5.6.1 80.1 dvawhatsnewui 25.2.1.0 AIACPL 25.2.1.236 AdobeSangam 5.65.0.48202 79.277084 ICUInternationalization dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe boost_filesystem 25.2.1.0 dvaworkspace 25.2.1.0 AdobeSVGExport 6.0 79.583414 Alcid 1.0 ExperimentationSDK 25.2.1.236 AdobeBIB 1.2.03.1 79.625377 AdobeXMPFiles 79.164570 79.164570 AdobeLinguistic 194855b5b2cb7a043e8696dc032154338fb09390 filterport 25.2.1.236 PlugPlugOwl 10.1.0.16 scintilla 25.2.1.0 libzip 25.2.1.0 AdobeAGM 4.30.87.1 79.625377 adobe_caps 11.0.0.14 1.584361 dvaadameve 25.2.1.0 AdobeSVGRE 6.0 79.583414 AdobePDFL 15.0.0.47775 79.408461 dvaai 25.2.1.236 dvatexteditor 25.2.1.0 dvacore 25.2.1.0 aiport 25.2.1.236 AdobePIP 8.1.0.94 AdobePDFSettings 1.7 AITextViewModel 25.2.1.236 dvabravoinitializer 25.2.1.0 AdobeAXEDOMCore 3.8.0.47684 79.625173 AdobeAFL 3.5 exo 25.2.1.0 AdobeXMPCore 79.164570 79.164570 AIUXPExtensionHostAPI 25.2.1.236 AdobeJP2K 1.2.2.1 1.89421 LogSession 8.1.0.94 PlugPlugExternalObject 10.1.0.16 AdobeScCore 4.5.6.1 80.1 AdobeSVGAGM 1.0.47766 79.625377 AIPostman 25.2.1.236 AIPSL 25.2.1.236 WRServices AdobeAXSLE 3.8.0.47684 79.625173 AdobeBIBUtils 1.1.1 79.625377 boost_threads 25.2.1.0 CloudAILib 25.2.1.236 boost_serialization 25.2.1.0 SPBasic 25.2.1.236 AdobeCoolType 5.17.00.1 79.625377 boost_regex 25.2.1.0 boost_program_options 25.2.1.0 boost_date_time 25.2.1.0 dvauxp 25.2.1.0 AdobeSangamML 5.65.0.48202 79.277084 Torq Native uxp-4.3.4.62 AdobeMPS 5.8.1.47775 79.625451 dvaui 25.2.1.0 pie 1.0 ahclient 4.3.0.0 dvascriptui 25.2.1.0 MacMemory 25.2.1.236 dvaaiuxp 25.2.1.236 AILib 25.2.1.236 ICUData dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe aifm 25.2.1.236 ATE NGL 1.20.0.6 OS: OS X Version: 10.16 System Architecture: x64 Built-In Memory: 16384 MB User Name: Mario Musiano Serial Number: 90970745403089861024 Login Name: mariomusiano (501) Group: staff (20) Process ID: 1308 Application Folder: /Applications/Adobe Illustrator 2021/Adobe Illustrator.app/ Primary Scratch Folder: /var/folders/fl/bkdzhqrj6sl2cw0ttxpz4z9h0000gn/T/TemporaryItems/NSIRD_Illustrator_P1kvoV/AI_25_2/ Secondary Scratch Folder: Plug-ins: Live Menu Item Adobe AI Application Plugin BranchDeepLink Adobe Repeat Model Plugin Adobe Font Session Adobe Cloud AI Adobe Symbol Model Plugin Hello Experience Plugin Document Window Plugin Color Conversion New Cache Plugin AdobeLicenseManager ZStringTable Main Filters Main File Formats Adobe PGF File Format AI File Format Mesh Object Control Groups Composite Fonts Place Gun Tool AppAnnotators Window Menu Not Genuine Manager Adobe Charts Plugin Cloud link Plugin AI Incremental Save File Format File Format Place EPS Debug Menu SLO Text Tool AI Tool Plugin Pen Tool Plugin Sweet Pea 2 Adapter Plugin Mojikumi UI AdobeActionManager Adobe Illustrator User Interface FrameworkS Photoshop Plugin Adapter ZigZag... Photoshop Plugin Adapter Wind... Photoshop Plugin Adapter Wave... Photoshop Plugin Adapter Twirl... Photoshop Plugin Adapter Tiles... Photoshop Plugin Adapter Targa Photoshop Plugin Adapter Spherize... Photoshop Plugin Adapter Smart Blur... Photoshop Plugin Adapter Shear... Photoshop Plugin Adapter Ripple... Photoshop Plugin Adapter Radial Blur... Photoshop Plugin Adapter Polar Coordinates... Photoshop Plugin Adapter Pointillize... Photoshop Plugin Adapter Pinch... Photoshop Plugin Adapter OpenEXR Photoshop Plugin Adapter Mezzotint... Photoshop Plugin Adapter Lens Flare... Photoshop Plugin Adapter Paths to Illustrator... Photoshop Plugin Adapter HSB/HSL Photoshop Plugin Adapter Fibers... Photoshop Plugin Adapter Extrude... Photoshop Plugin Adapter Displace... Photoshop Plugin Adapter De-Interlace... Photoshop Plugin Adapter Crystallize... Photoshop Plugin Adapter Crop and Straighten Photos Filter Photoshop Plugin Adapter Color Halftone... Photoshop Plugin Adapter BMP Photoshop Plugin Adapter IFF Format Photoshop Plugin Adapter PCX Photoshop Plugin Adapter NTSC Colors Photoshop Plugin Adapter Unsharp Mask... Photoshop Plugin Adapter Legacy Gaussian Blur... Photoshop Plugin Adapter PNG Photoshop Plugin Adapter CompuServe GIF Photoshop Plugin Adapter Pixar Photoshop Plugin Adapter Water Paper... Photoshop Plugin Adapter Watercolor... Photoshop Plugin Adapter Underpainting... Photoshop Plugin Adapter Torn Edges... Photoshop Plugin Adapter Texturizer... Photoshop Plugin Adapter Sumi-e... Photoshop Plugin Adapter Stamp... Photoshop Plugin Adapter Stained Glass... Photoshop Plugin Adapter Sprayed Strokes... Photoshop Plugin Adapter Sponge... Photoshop Plugin Adapter Spatter... Photoshop Plugin Adapter Smudge Stick... Photoshop Plugin Adapter Rough Pastels... Photoshop Plugin Adapter Reticulation... Photoshop Plugin Adapter Poster Edges... Photoshop Plugin Adapter Plastic Wrap... Photoshop Plugin Adapter Plaster... Photoshop Plugin Adapter Photocopy... Photoshop Plugin Adapter Patchwork... Photoshop Plugin Adapter Palette Knife... Photoshop Plugin Adapter Paint Daubs... Photoshop Plugin Adapter Ocean Ripple... Photoshop Plugin Adapter Note Paper... Photoshop Plugin Adapter Neon Glow... Photoshop Plugin Adapter Mosaic Tiles... Photoshop Plugin Adapter Ink Outlines... Photoshop Plugin Adapter Halftone Pattern... Photoshop Plugin Adapter Graphic Pen... Photoshop Plugin Adapter Grain... Photoshop Plugin Adapter Glowing Edges... Photoshop Plugin Adapter Glass... Photoshop Plugin Adapter Fresco... Photoshop Plugin Adapter Film Grain... Photoshop Plugin Adapter Dry Brush... Photoshop Plugin Adapter Diffuse Glow... Photoshop Plugin Adapter Dark Strokes... Photoshop Plugin Adapter Cutout... Photoshop Plugin Adapter Crosshatch... Photoshop Plugin Adapter Craquelure... Photoshop Plugin Adapter Cont^e Crayon... Photoshop Plugin Adapter Colored Pencil... Photoshop Plugin Adapter Chrome... Photoshop Plugin Adapter Charcoal... Photoshop Plugin Adapter Chalk && Charcoal... Photoshop Plugin Adapter Bas Relief... Photoshop Plugin Adapter Angled Strokes... Photoshop Plugin Adapter Accented Edges... Photoshop Plugin Adapter Filter Gallery... CurveFittingSuite Shape Suite AdobeSlicingPlugin Spell Check Dictionary TxtColumns TypeCase TextFindFont Smart Punctuation TextModel Pathfinder Suite FlattenTransparency AI Robin Client Scripts Menu Adobe Planar Edit Plugin Adobe Color Harmony Plugin SmartExport AdobePaintStyle Shape Core Control Panel Plugin Transform v2 SVG Filter Effect v2 Services GradientMeshPlugin Adobe Multi Threaded Rasterization SeparationPreviewPlugin Adobe Variables Palette Adobe Diffusion Coloring AdobeLinkPalette AdobeSwatch_ Vulcan Service BeautifulStrokes Suite FileClipboardPreference Character and Paragraph Styles Adobe Swatch Libs Core Experimentation Plugin AdobeArtboardPanel Properties Panel Stroke Offset v2 CSSExtract Package AdobeNavigator Adobe Nudge Adobe Task Manager UI Adobe Custom Workspace AdobeTransparencyEditor Vectorize AdobeToolSelector Vector Sculpting Adobe Smart Edit Kinsoku Dlg AdobeLayerPalette Shaper Adobe Sensei Agents Plugin AdobeAlignObjects Adobe Deep Learning KBSC Plugin Adobe Art Style Plugin Adobe Selective Unlock Plugin Adobe Live Shapes Adobe Uxp Extension Adobe App Bar Controls Host Asset Management Adobe Geometry Suite Adobe Path Blends AdobeTransformObjects Snapomatic Adobe Symbol Palette Plugin DocInfo AI CCLibAccessor Plugin 3D v2 AdobeBrushMgr DynamicCorners Adobe Deform Plugin Flattening Preview Alternate Glyph Palette AI Bottlenecks Plugin ScriptingSupport Adobe Recolor Core Adobe Perspective Guides Adobe Repeat Arts UI Print Plugin AdobeActionPalette PDF Suite Adobe DXFDWG Format JSONFormat TIFF File Format GIF89a Plugin MPSCommon PNGExport Adobe Image Decoder Encoder TextExport SWFExport MPSParser JPEG Plugin AISangamMapper Adobe DxfDwg File Format Save4Web JPEG2K Plugin SvgFileFormat MPSExport PNG File Format AdobeDiffusionRaster Inverse DropShadow ShapeEffects v2 AddArrowHeads v3 Round v2 Cleanup Overprint Distort v2 Punk v2 Expand TextWrap Dlg Scribble v2 MaskHelper v2 Colors AdobePathfinderPalette Saturate Add Anchor Points FuzzyEffect v2 Adjust AI Object Mosaic Plug-in Roughen v2 OffsetPath v2 Adobe Scribble Fill Find ZigZag v2 TrimMark v2 FO Conversion Suite Path Suite ExpandS SvgFileFormatUI Spell Check UI PDF File Format UI PlanetXUI SangamFormatsUI DropShadowUI Adobe Touch Bar LiquifyToolUI PuckerAndBloatUI ShapeEffectUI RasterizeUI Adobe PSD File Export UI SWFExport UI FlattenTransparencyUI Adobe Smart Edit UI Adobe Calligraphic Brush Tool UI MenuConfigurator ZigZagUI GlobAdjToolUI AIPreferenceUI AI Toolbox UI Plugin Shape Core UI IllustratorUI RoughenUI RoundUI TransformUI Adobe Crop UI SmartExportUI Adobe Curvature ToolUI ParticleSystemUI OffsetPath UI Plugin ScribbleFillUI AdobeBrushMgrUI Adobe dBrush Brush Tool UI DeformUI PathfinderUI ObjectMosaicUI Adobe Live Shapes UI TextExportUI ArtOnPathBrushToolUI ScribbleUI DistortUI FuzzyEffectUI PerspectiveUI Adobe PSD File Import UI Find Replace UI LiveBlendsUI FlareUI Asset ManagementUI ScatterBrushToolUI JPEGFormatUI ExpandUI VectorizeUI TwirlToolUI DxfDwgUI TIFF File Format UI CSSExtractUI Design Library VariablesPaletteUI AdobeSlicingUI AddArrowUI OnBoarding PSLFilterAdapterUI Rasterize 8 DebugPanelPluginName Adobe PSD File Export Adobe PSD File Import Lasso Adobe Crop Tool SketchingTools Reshape Tool Adobe Curvature Tool Adobe Calligraphic Brush Tool ShaperUI Adobe Vector Sculpting UI Magic Wand Knife Tool Adobe Flare Plugin Adobe dBrush Brush Tool AdobeArtBrushTool BoundingBox Advanced Select Segment Tools Adobe Eraser Tool Liquify Simplify AdobeTextDropper Twirl v2 Adobe Scatter Brush Tool ShapeTool Adobe Symbolism Art Converters v2 PSLFilterAdapter PhotoshopAdapter PDF File Format GPU Info: Illustrator Version: 25.2.1 Number of Displays: 2 Number of Drivers: 2 Driver[0] Name: AMD Radeon Pro 560X Driver[0] Adapter RAM: 4096 Driver[1] Name: Intel(R) UHD Graphics 630 Driver[1] Adapter RAM: 1536 DefaultEnableGPU: 1 UXP Version: uxp-4.3.4.62 ACPL Info: "CoreSyncServiceStatus":"CORESYNC_REACHABLE_AND_COMPATIBLE" "AvailableCoreSyncVersion":"4.9.0.19" "AvailableACPLSDKVersion":"1.41.1.1" "MinimumSupportedCoreSyncVersion":"4.3.28.24" SharedAssetModelVersion: 2.0.0-main.363.2 LiveEditSDKVersion: 3.79.11 CMDN Version: 1.7.6 CDO Version: 1.87.0 CDP Version: 1.110.0 UXP Extensions Info- com.adobe.ccx.start: 4.2.0.21 com.adobe.illustrator.propertiespanel: 0.0.2 com.adobe.ccx.timeline: 2.6.10 com.adobe.ccx.sharesheet: 16.17.2

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File sync , Libraries

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New Here ,
Apr 17, 2021 Apr 17, 2021

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Update: my libraries are visible in my office but not at home. So I checked the hosts file and the certificate GlobalSign. I logged out and logged in. I don't know to solve the problem ... it's magic? 😛 😛  

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