I’ve been a Photoshop user for over 30 years, with few problems, and have kept loyal to it since I retired, despite photographer friends telling me they were using better, and certainly cheaper, programmes.
you can download the current version on one prior version of adobe software using the cc desktop app.
if that's what you want, and you have no adobe programs on your computer, you should probably run the cleaner* to give yourself the best change at successfully reinstalling the cc app and programs.
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
Thanks – Eventually I got through to another agent and he tried all that but still got the same error message:
We can’t verify your subscription status.
Can you try Time Machine to get back the 2019 versions?
Thanks – tried that but still got the same error message when I opened the programme:
We can’t verify your subscription status.
Well John, you're at a crossroads.
Apple's latest OS is Big Sur. Last year it was Catalina and previous to that it was Mojave, High Sierra and Sierra respectively. So your set-up is already 4 versions behind which is a tenuous place to be for security reasons. Apple expects their customers to have current equipment and current software, expensive though it may be.
Don't get me wrong, I like Apple products. But you get a lot more bang for your buck on a PC. I've been using Win10 since it released 5 years ago and despite all the updates, it still supports older software as well as the latest and greatest Creative Cloud products. So I'll let you connect the dots.
They say it's necessary to upgrade because of security. But isn't it really that if people don't upgrade Apple don't make so much money!
It's bad enough that I have to keep paying £9.98 per month for facilities I use probably less than 5% of.
I've been a dedicated Apple user for more than 30 years and always upgraded while I was earning a living from it. Now that I'm retired it's just a hobby and I can't afford to keep adding to Apple/Adobe/Quark etc profits.
"They say it's necessary to upgrade because of security. But isn't it really that if people don't upgrade Apple don't make so much money!"
I suppose you could say that anti-virus companies are in business to make money, too. But does that mean security is any less important against ransomware attacks, unwanted data mining and identity theft?
Adobe expects customers to use an OS that is no more than 2 versions back. As of now, that's Catalina and Mojave. After the big Apple event in November, it will become Big Sur and Catalina.
There's a difference between making money, which we all expect and accept, and being greedy and ripping people off. With a profit of over $11 billion last year Adobe could easily afford to support their loyal customers, not just the rich ones. They were quite happy to take my £9.98 per month, but not prepared to give me the service I expected for it. CC2019 was working fine with Sierra until I tried to download a trial version of Acrobat. Instead of saying it wasn't compatible with my OS, it trashed all my Adobe programs – not just Photoshop and Bridge which I use all the time, but Lightroom, and Elements which I rarely use and even Acrobat Reader. The first agent deleted all my Adobe programmes and files, then left me with nothing. The second tried various things, then gave up. I spent all day yesterday sitting in front of the computer waiting for another agent who took hours to arrive and when I he did, he/she was unable to fix the problem, partly, I believe, because of their failure to accept that the problem was Adobe's rather than mine.
Are you saying your Adobe products should just work depsite the condition your computer is in? I wish it were that easy. But it isn't.
Are you saying it’s ok for adobe to trash the programmes I’ve paid good money for and are working perfectly just because my operating system is four years out of date?
no one said it's ok.
others are pointing out that adobe (like every other software publisher) tests their products on some variety of computers with some variety of configurations, and they then proclaim (with more or less accuracy), our product is compatible with computers that meet certain specs. (google "<adobe software name> specs" and you'll see links to adobe web pages they go into some detail about what's been tested and confirmed to work.)
adobe doesn't test its products out-of-date os'es so people (like you), with computers that don't meet specs, are acting as beta testers. when you're a beta tester you want to make sure you can restore your computer to its previous working state because things can go very wrong.
The software was working OK with the OS when I first installed it, and it was still working OK before I tried to install the acrobat trial. And as long as I didn't update the OS or Photoshop etc it would no doubt have carried on working perfectly OK. And I was quite happy to pay £9.98 per month for what I'd got.
Adobe was remiss in not pointing out that the current version of Acrobat pro wouldn't work with my OS when I tried to download it. So you're right in that I'm an unpaid beta tester. And I don't think it is unreasonable to expect software that I'm paying for to work. It would be unreasonable to expect people to trawl the internet just in case the software provider had't mentioned that it didn't work.
What is really annoying though is that one of the agants who I let have remote access decided that the best solution would be to delete all Adobe files on my computer. Having done that he tried to download replacements, found that didn't work and just gave up on me. The second agent asked me to reboot the computer and when it restarted he'd given up waiting. The third agent seemed to be taking more care to try and get it working again. At the last count he uploaded all sorts of log files and said he would get back to me within 24-48 hours. I'm still waiting.
well, you're not alone complaining about adobe support. otoh, i'm not sure adobe gets any more per user complaints than other software companies, or any other type of company for that matter. and support personel have (imo) one of the least rewarding jobs on earth. but that's a different story.
bottomline: i think you can install the 2018 versions from here with sierra os, https://prodesigntools.com/adobe-cc-2018-direct-download-links.html and again, if that's what you want, clean your computer of adobe files first, per my first message to you.
what problem did you have when trying to download and/or install 2018 versions?
I got this message
We can’t verify your subscription status.
did you use the cleaner linked in my first message (10/28) to you?
if yes, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
do you see both logos?
if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html
Thanks - I didn’t, but three different Adobe agents did, but it didn’t help. The last one uploaded some log files and said he would get back to me within 24-48 hours. I’m still waiting.
i don't think you should count on adobe agents returning to you. you should follow the posted suggestions in my previous message.
I realize that this doesn't help you now, but I suggest that you make disk images on a regular basis and/or before installing new programs. This would allow you to restore the disk in case something goes sour.
I'm on Windows and do that. I know it can also be done on Mac. I also keep a log of when I update and install applications so that I know which image to restore if necessary.
The version of Photoshop and Bridge – CC 2019 – that I was using worked perfectly well for my needs, but if I am unable to replace them (as Piyush deleted all the files) I will obviously have to cancel my subscription to the Adobe Photography plan.
Hey John, sorry for your frustration! All of the 2019 standalone installers can be found here:
So long as your system and connection can validate your paid subscription, those installers should work to restore your working 2019 release.
(But note that anything older than the most recent two major versions is typically unsupported by Adobe.)