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I have been having some trouble with Creative Cloud storage over the past couple weeks. A few months back, I was able to upload and share some large files on Creative Cloud. They were about 6GB.
However, over the past couple weeks, I have been trying to upload and share a series of video files. The files under 1gb uploaded and shared fine. However, I cannot get any files over 1gb to upload. I copy them to my local folder and after a period of time, I get an error message that an unknown syncing error occured.
Any suggestions what might be going here?
Thanks in advance.
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Hi Munchezuma,
Sorry to hear about your difficulties. A few questions:
- Are you using a high speed internet connection?
- How long is it attempting to sync before failing?
- Is this occurring with one file or is happening with multiple files?
Could you collect and upload your sync log files for review? They are located at
Mac:
The log file can be found here:
<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Note: The Users Library user folder is hidden on starting with 10.7 or later
see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Windows:
The log file can be found here:
C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Note: The AppData folder is hidden by default this doc shows how to show it if needed
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html
Would you be able to zip the log files into a single file, upload them to Creative Cloud, make it accessible for download, and post the download link here?
Thanks,
- Dave
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Sure, I am uploading it now and will post the link below. The zip contains the last several files, but I know I experienced this issue on 3/31.
I am on a high speed connection and I have tried this both at home and at work.
I have tried a few different things, but the major issue I had was when I tried to upload seven .mp4 files. Five of the seven uploaded fine, but two gave an error. WHen watching the status on Creative Cloud, I would see the timer tick down and then with no time remaining, it would hang there for several minutes after which I would get the Unable to Sync error. (I will try to duplicate it so I can get the exact error message). So, to answer your question, it happened with two of seven files. I then tried to zip them all together and do it as one big zip file, and that showed the same behavior - countdown would progress then it would hang at the end and eventually send the error message.
I tried a few other things I found here as well - turning Sync off and then on, making sure the files we completely copied before syncing, and renaming. These didn't help the issue.
Any insight would be appreciated. Thank you!
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Hi Munchezuma,
Sorry for the long delay. I've having the issue investigated and will update you with the outcome.
Thanks,
- Dave
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Hi David__B, I have similar issues with syncing files in Creative Cloud, did you get any results on investigating Munchezuma's case?
Thanks.
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Any updates on this yet?
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I also am having this issue with files over 1gb failing to sync. On latest Creative Cloud. I have high speed connection with over 20mbps upload and 450mbps download speed