legitimate adobe contact?

New Here ,
Apr 01, 2021 Apr 01, 2021

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Received an email from 'adobe' and one of the the urls within it points to adobenoidasmb//ormimas//com (I've swapped the '.' with'//' to make sure no one clicks on it accidently). It talks about "Better team collaboration"

 

Can anyone confirm if this is legitimate please?

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Collaboration

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Community Expert ,
Apr 01, 2021 Apr 01, 2021

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it's not.

 

google it. or use https://www. before that

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Community Expert ,
Apr 05, 2021 Apr 05, 2021

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More likely than not, it's fake or a phishing attempt.

3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 12, 2021 Oct 12, 2021

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My company got one email which has this URL in email body. As the Chef Security Officer, I did some reasearch on it.

 

Our situation:

- Email was from @adobe.com email addres and it was one of our account manager from the Creative Could team

- Email body included a text to unsubscribe, "If you'd like me to stop sending you emails, please click here" where the click here text pointed to adobenoidasmb//ormimas//com url (with API/unsubscribe and a only unreadable key)

 

From our research, I think it is a legit adobe marketing email system. It seems like from the marketing software provider outreach.io. I safely assume that Adobe is using outreach.io platform for marketing emails and even more it's part of their email system. Otherwise, maybe part of the account manager team is using this tool

 

Dig into adobenoidasmb//ormimas//com DNS record, i got outrch//com in the DNS response. outrch//com seems point me toward to outreach.io. 

 

Can anyone from adobe confirm that they are using outreach.io's tool for email?

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Community Expert ,
Oct 12, 2021 Oct 12, 2021

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these are user-to-user forums.  if you want to contact adobe using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1634079367414.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
Oct 12, 2021 Oct 12, 2021

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@SharkIng,

I can't answer that question, sorry.  This is mainly a user-to-user forum.  Adobe's marketing dept never comes here.  So you're unlikely to get a reply from Adobe about which email sending system they use.  And fellow product users would have no way of knowing that.

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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