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Licensing Issue with Adobe Creative Cloud - InDesign

New Here ,
Aug 30, 2021 Aug 30, 2021

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Hello to all:

I've been using Adobe InDesign 2020 with no trouble for years and have a subscription for Adobe Creative Cloud. The other day, I get a pop-up error message that says "Sorry, this product doesn't seem to be licensed" (SEE BELOW) this is now happening with Acrobat as well. My IT department is having trouble resolving this - we've already tried re-intalling the software and re-booting, to no avail. The file actually comes up, but then closes automatically after the message.

Any ideas?? Should I contact Adobe and ask for the License Key?? Something else??

Please advise ASAP. Thanks for your time and consideration of this matter.

 

James D'Ambrosio

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[This is a public forum, not Adobe support, please do not post personal information]
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Cenan5CFD_0-1630344460177.png

 

 

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Community Expert ,
Aug 30, 2021 Aug 30, 2021

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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