'Link no longer active' message when I send an email link to a file in my cloud. New to cloud, can anyone please help...?

[Rachel Lucette Adams]

Hello everyone,

I am new to the cloud. Trying to send a client a link to a design file in my cloud. But when they click the link the get an error message saying the link is no longer active. Do t understand why, can anyone help me please.

[John T Smith]

File Sync Links that may help

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

-Size Limits https://forums.adobe.com/thread/1488242

[ezwind70]

I am having the same issue. Some people have no problem, some never get the file. When I check the link on my own end, it works just fine.

[frametheory]

I'm getting the same exact problem. Whats the deal? Can someone from Adobe please answer this?

[Ken G. Rice · Accepted solution]

@frametheory - The older posts from 2014 are not related to the current problem. Please see my post here Re: I created a link for  files on my cloud account and now cannot open it I get this message "We're... requesting you to email information about the link that is not working.

[frametheory]

thanks your the man

[jerrybrown]

This is not a correct answer. It doesn't even answer the question that was posed. The message "Sorry, this link is no longer active." appears as soon as I create the link and try to use it.