Login every day

Explorer ,
Jan 19, 2021 Jan 19, 2021

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HI,

Every day, when I connect to one of the ACC programs such as Lightroom Classic or Photoshop, I have to enter my username and password. Before that only happened once in a while now it is always. How do I keep from having to do this all the time?
Thank you
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Community Expert ,
Jan 19, 2021 Jan 19, 2021

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your cached login credentials are in your oobe folder.  something on your computer (eg, av, antimalware, cleaner etc) is interfering with those files.

Mac OS:   

\User\<user name>\Library\Application Support\Adobe\OOBE folder.

 

Windows: 

\Users\<user name>\AppData\Local\Adobe\OOBE folder. 

 

this folder is hidden by default.  google your os and how to unhide if you can't find that folder.

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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Thank you. 

But when I find this directory, what do I do next?

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Community Expert ,
Jan 22, 2021 Jan 22, 2021

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you'll need to determine what's accessing and changing files in that directory.  or just direct your av etc to leave those files alone.

 

i don't know any easy way to do the former.  i recommend googling it and seeing what you can find. 

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Community Expert ,
Jan 22, 2021 Jan 22, 2021

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Please see this help article.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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