Looking for the Chat link

[SIHAM23478853aqjz]

I need to talk to a chat service agent , please. How can I get the link.

[kglad]

what's this about (so your post can be moved to the correct forum).

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[jane-e]

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@SIHAM23478853aqjz wrote:

I need to talk to a chat service agent , please. How can I get the link.

---

Hi @SIHAM23478853aqjz 

To contact Adobe Customer Care directly, try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

You can find phone numbers here (you may be on hold):
https://helpx.adobe.com/contact/phone.html 

~ Jane

[Nancy OShea]

@jane-e 

Did you move the wrong post?

EDIT: Moved back to orignal topic by moderator.

[jane-e]

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@Nancy OShea wrote:

@jane-e 

Did you move the wrong post?

EDIT: Moved back to orignal topic by moderator.

---

Please clue me in as to what you are talking about Nancy! I am baffled!

In this thread, I see:

• a post from @SIHAM23478853aqjz on November 12
• a reply from me on December 19
• a reply from @kglad on December 20 that repeats my post and adds the important part about PMs
• your post asking if I moved the wrong post

I also see that the thread has been moved by someone to Team Projects. I know it wasn't there originally because that is not a forum I participate in, so someone moved it without saying they did so.

Which post do you think I moved and where was it when you found it?

Thank you Nancy!

Jane

[Nancy OShea]

Well, I found your reply dangling in Creative Cloud  with no original topic above it.  I assumed you attempted to move it and moved your own post instead.  We've all done it.

Anyway, I matched your reply with what I assumed to be the original and moved it there.

[jane-e]

I won't try to guess how it got separated from the thread, but thank you for finding it and bringing it back,  @Nancy OShea !

Jane

[jane-e]

@Nancy OShea 

I just now tried to find out what "Team Projects" is and found this:

https://blog.adobe.com/en/2020/04/14/adobe-offers-team-projects-to-premiere-pro-and-after-effects-us...

"...we are pleased to extend the availability of Adobe’s Team Projects video collaboration capabilities to Premiere Pro and After Effects users with a Creative Cloud for individual license — available in today’s release of Premiere Pro and After Effects, this offer will be available until early 2021, at no additional cost. Prior to today’s announcement, Team Projects was available with a Creative Cloud for teams or enterprise license."

The only other posts from @SIHAM23478853aqjz are to the Illustrator forum. Do you think this thread belongs in the Team Projects forum or somewhere else?

I'll also tag @Kevin-Monahan , who may not be back until next week.

Jane

[kglad]

i think @SIHAM23478853aqjz has some digging to do.

[Udo_Pawlik]

Hi, I moved the thread to the Creative Cloud forum as the original post does not indicate any relevance to Team Projects - No idea why it was moved back here?

Udo Pawlik  |  Sr Software Product Quality Specialist |  Adobe  |  upawlik@adobe.com

[kglad]

<moving to cc services though i can't why it was made current.  maybe a spam post that was marked and removed>