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Lost access to Photoshop, Premiere Pro, and other Apps

New Here ,
Aug 15, 2021 Aug 15, 2021

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[Moderator moved from Photoshop to Creative Cloud Services.]

Hi,

 

I have had the Adobe Suite for a while now and recently I lost access to several of the apps (photoshop, premiere pro, etc.). I am still paying the monthly subscription but am now asked to pay more for these. I had access to them all a few weeks ago. 

 

Thank you. 

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File sync

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Adobe Community Professional ,
Aug 15, 2021 Aug 15, 2021

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We are all just other users like yourself and cannot provide assistance with this matter. However, here is a link where you can contact Adobe and perhaps  get some assistance:

https://helpx.adobe.com/contact.html?step=LTRM_membership-account-payment_cancel-your-membership_sti... 

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Adobe Community Professional ,
Aug 15, 2021 Aug 15, 2021

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Are you logged-in to your PAID Creative Cloud plan?

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Also see this help article, removing entries from the Hosts File.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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