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lost files moving from my desktop to creative cloud

Explorer ,
May 08, 2018 May 08, 2018

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yesterday i moved some files from my desktop to the creative cloud. but the folders are empty! there are even not in the archive.

what can i do to get them?

where are they?

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File sync

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Adobe Community Professional ,
May 08, 2018 May 08, 2018

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You need to be much more specific what you actually did. What files? What computer? How were they uploaded? What else?

Mylenium

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Adobe Community Professional ,
May 08, 2018 May 08, 2018

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Adobe Employee ,
May 08, 2018 May 08, 2018

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Hi Uma_pixelqueen,

Where did you move the missing files to? Normally files put into the Creative Cloud Files folder get synced to your Creative Cloud Files online storage. This is dependent on file sync being turn on and normally takes awhile for the syncing process to complete as it uploads the files from your computer to the online storage. Please reply back with more details about the situation to help us better understand what happened.

Thanks,

- Dave

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