Lost Files?

[Matthew31377856fnyr]

I am not sure how to put this but I was a student in school and used creative cloud and several apps during my time. The documents were uploaded to the cloud and saved. I would even use them on my ipad or computer. I since graduated and signed up for my own personal use of reative cloud using the same school email and when I logged into illustrator (my main app), the files were not there. Its the same school email but I purchased the service now so Im not sure where they went. Does anyone have answers? I have tried doing the chat help to no avail and it told me talking to an agent is closed.

[kglad]

https://helpx.adobe.com/enterprise/using/migrate-student-assets.html

[John T Smith]

For anyone else reading this...
You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/