Using a MacBook Pro M1 -- I am unable to sync files to Adobe Cloud Storage. I have installed the Cloud Desktop version that is M1 friendly, but when I click on the cloud icon, Creative Cloud Desktop just says "Getting storage information..." with an empty progress bar. Any help would be greatly appreciated!
check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com
if that looks correct, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
if that fails to solve the problem, reset the cc app:
to reset the cc desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
Thank you for the possible solutions! While the Adobe ID matches and after performing a CC Desktop reset, I'm still getting the same error. I also noticed that CC Desktop won't let me change the file location for syncing (Prefernces > Syncing > Folder Location) -- it allows me to pick the folder, then just gives me the spinning circle with "changing location".
I decided to give the Cleaner Tool a try, and then reinstalled the CC Desktop for the M1 processor ... SUCCESS!
good to hear.
thank you for the tip, the cleaner tool worked for me.