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MacOS Catalina overheating Adobe services

New Here ,
Nov 10, 2021 Nov 10, 2021

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Hi, my Mac started totally overheating after I upgraded to MacOS Catalina when using, or for that matter not using, Adobe Apps. After checking in the Activity Monitor, I see that *CCXProcess* and *Core Sync* (both with the cloud app icon) are each using 80 Energy Impact. If I quit these in the Activity Monitor, the fans calm down. I tried to tell the Cloud App not to start at login, not stop file sync and other suggestions I have read in Adobe forums, but these apps still show up in the Activity Monitor.

Anyway even if I crash them and the fans slow down, the minute I start using an Adobe application, they get active again, and the fans are overheating again.

 

Is anybody experiencing a similar problem and have a solution?

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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update your cc desktop app (cc desktop app>help>check for updates).

 

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New Here ,
Nov 13, 2021 Nov 13, 2021

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Hi there, thanks so much for your answer. My Adobe apps are all up-to-date. I even uninstalled and reinstalled the cc desktop app, but the problem persists... Any other suggestions? I would really like to avoid having to reformat my entire computer...

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app again using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Nov 14, 2021 Nov 14, 2021

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Thank you for your many suggestions. I will keep you posted on how this goes.

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Adobe Community Professional ,
Nov 14, 2021 Nov 14, 2021

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sounds good.

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