I work for Getsitecontrol, the platform that provides a set of widgets for websites. We have common customers with Magento, who put our widgets on Magento-built websites. One of them has contacted us and informed us about an issue, which you can see in the screenshot below.
The code which is considered malware is used to connect the user's GSC dashboard to a website - in other words, it is used to make Getsitecontrol widgets work on users' sites.
I tried to get in touch with Magento support and Adobe Care and never received a reasonable reply. In the end, Adobe Care advised me to post a message here. I sincerely don't understand how posting to the community should help me resolve the issue that should be addressed to the Magento team, but I would extremely appreciate if anyone could provide any help with this.
That's where Adobe Care experts advised me to post my issue - see the screenshot below 🤷
This is quite ridiculous to find out that the support agents don't know where to guide people with specific questions.
I'll try to get in touch with them via another forum though, thank you.
linsims, good morning.
The from the Experience League forum to the forum with the provided URL has been made.
I hadn't seen that. Thank you. I'll try to remember it for future questioners. 🙂
Adobe Care are for retail products so they had no idea where to send you. This forum seems to be their default way of giving up on something outside their scripts.
They need to learn better. They also need to update their information; that link is 5 months out of date.
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Don't know where to write((( I can't download the generated report. When I click on download the error "Secure Connection Failed" I can't figure out what's wrong. The latest change is that I am now logging in via Adobe ID