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Hi
I am a new user of Adobe Premier Rush. Have two laptops running Windows 10. On both PCs we can see that they sync up under the creative cloud files folder that is local. On PC1 we launch the application and it can find the media files on folder. On PC2 we attempt the same and no media files show up. Any hints on what is wrong?
Hi @DugleyDoright,
Thanks for the note. Another thing that can go wrong is your subscription to Rush. Rush Starter Version does not sync between computers. What kind of subscription do you have? Is it a Starter Version or do you have a premium level subscription, CC All subscription, Premiere Pro subscription, or one to Adobe Express? Let us know.
Thanks,
Kevin
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on the problematic computer, sign out and then back in to your cc desktop application using the same adobe id used on the working pc http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]
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No help at all. Different computers, same ID, competely different files on each computer.
Certainly Adobe must have documentation on this problem.
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Hi @DugleyDoright,
Thanks for the note. Another thing that can go wrong is your subscription to Rush. Rush Starter Version does not sync between computers. What kind of subscription do you have? Is it a Starter Version or do you have a premium level subscription, CC All subscription, Premiere Pro subscription, or one to Adobe Express? Let us know.
Thanks,
Kevin
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Hey @DugleyDoright,
Thanks for the note. Sorry about the hassle. I can relate to your problem. I found that Rush and Premiere Pro sync worked more reliably when One Drive was turned off for those apps. It sounds like you already have been down that road, though.
Have you tried contacting assisted support for this issue. They might be able to help. Ask for the video queue here: https://helpx.adobe.com/contact.html
Hope we can assist you better there.
Thanks,
Kevin