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Message d'alerte à l'ouverture de Creative Cloud

New Here ,
Jun 15, 2024 Jun 15, 2024

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Bonjour, 

 

J'ai le message d'alerte "Il se peut que vous ayez un accès limité aux services ou applications Adobe." à l'ouverture de Creative Cloud. J'ai appliqué le protocole proposé avec le lancement du logiciel sensé réparer. Mais rien n'y fait. Le message persiste.

Avez-vous une solution ?

 

Merci bien.

Stéphane

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Community Expert ,
Jun 16, 2024 Jun 16, 2024

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if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Community Expert ,
Jun 16, 2024 Jun 16, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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