Minash from Adobe Support

New Here ,
Oct 20, 2021 Oct 20, 2021

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I had recently an issue with Adove Creative Cloud not working and I contacted Customer Care (800) 833-6687 -- and got this guy on the line who could hardly speak a word of English.. He had me instal Bomgar so he could access my computer to assist me with fixing the issue which never got fixed. Is this a scam? I am absolutely petrified now that whoever I spoke to at this number access all my personal details and downloaded everything through a backdoor. Idk what to do now. Is this a legit service Adobe offers or did I just get scammed?

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Cloud storage web assets, File sync

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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The question is from where did you get that number? When I google it, I find a lot of non-Adobe sites promoting it. So, my guess would be that it is not legit.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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