missing a images in Creative Cloud

New Here ,
Nov 26, 2021 Nov 26, 2021

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Dear community,

 

I just subscribed to Lightroom plan with 1TB to see how it works. On my iPad, Lightroom and Creative Cloud apps are installed. On my Mackbook pro is Creative Cloud installed as well.
I did one test and edited a image in Lightroom on iPad. The image has been automatically synchronized to Cloud Storage, and when I open Web Lightroom on my Macbook Pro, I can see the image under All Photos.

 

But I am surprised that I do not see the image in the Creative Cloud app on my Macbook. I checked Your files and Your Libraries, and both folder are empty. When I click on Cloud icon next to Profile icon, it says Cloud Storage 35 MB of 1 TB used, so that the image must be there. Why the file is not visible ?

 

Many thanks for your suppport

Radim

TOPICS
Cloud storage web assets , File sync , Libraries

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Adobe Employee ,
Mar 16, 2022 Mar 16, 2022

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Hi there,

 

We're sorry for the delay. 

Please take a look at the following community thread and check if that helps: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/how-can-i-access-creative...

 

We appreciate your patience.

 

Regards,

Tarun

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Adobe Employee ,
Mar 16, 2022 Mar 16, 2022

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Hi Radim,

Good question and thanks for posting. Files uploaded using Lightroom do count against your storage but are stored in a slightly different location than libraries in the Creative Cloud desktop app. You can access this location in a browser at
https://lightroom.adobe.com


There is a link to the location on https://assets.adobe.com/ on the bottom left corner of the page

Screen Shot 2022-03-16 at 9.33.32 AM.png

 

As well as a Lr Photos section within the Creative Cloud mobile app

This article provides a good overview of the included cloud storage with Creative Cloud and how it works
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Best,

Dave

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