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Missing and old files in the CC app and Website

Explorer ,
Sep 29, 2023 Sep 29, 2023

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I use Adobe CC in two computers: my home desktop and worl laptop.

 

Since I spent most of my days working from home, I rarely use my laptop. But occasionally I do.

 

Today when I logged Adobe decided to sync all the files, that's fine.

 

Them problem is that it does it incorrectly. The new files that I have in my Cloud simply don't show up. 

 

In my prin you can see the files on the Windows explorer and the CC app showing that's synced. But on the app an web library they simply don't show up! I need to create links to share the files.

 

And now I'm scared to log back at my home computer and discover that all the files were deleted (wich already happened to me two times)

 

Why is Adobe so bad at this? What Google and Microsoft with Drive and OneDrive that Adobe can't leard how to do it?

 

And yes: my CC app is updated. I always wait for the files to sync before starting to work. And yes: I'm logged in all devices, apps and web in the same account.

 

To be crudely honest, I didn't had so many headches with Adobe when it wasn't a subscription thing.

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File sync

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Community Expert ,
Sep 29, 2023 Sep 29, 2023

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use a web browser to navigate to the following locations. at each location there are several folders/links to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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