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Missing files in my CC account

New Here ,
Feb 13, 2024 Feb 13, 2024

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Hello,

 

I haven't logged into my CC account for a while but I realized I needed some photoshop and illustrator files I kept in my creative cloud. Now I don't see any files in there. Will you please help me? 

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Cloud storage web assets

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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did you check your local cc sync folder?

 

or 

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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New Here ,
Feb 15, 2024 Feb 15, 2024

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Thanks! I will check these places.

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Community Expert ,
Feb 15, 2024 Feb 15, 2024

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LATEST

@kyokou77392583 

 

you're welcome.  keep us updated.

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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You should always have a local copy of all files
If you don't have space on your computer drive use an external drive for files
A USB flash drive to keep in a safe place... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

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