Muse not running after Creative Cloud Desktop app update

[DaveH5]

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

[michaelk28355937]

For test purposes, I have just installed the software on a new system under Windows 10 - no success. When starting the program, the progress bar increases to about 40% of the length, then the window closes and nothing happens at all. It is therefore not possible to work with the software. Right now I have to update many of my customers' pages with the opening times of their stores over Christmas and the holidays, design and publish Christmas and New Year's greetings, prepare the pages for the turn of the year. It's not possible! What should I tell my customers? Adobe has never restricted or limited the functionality of the software. It was well known that the program would no longer be supported and updated, but a complete blockade of the software was neither planned nor announced. So please Adobe, provide a solution to this problem immediately. Also interesting: Here in Germany the costs for the CC subscription will increase on January 1st by 7,3% after all. Now that the new software problem has arisen, we're all the happier for it ...

Translated with DeepL.com (free version)

[Varachaud]

Hello La Team,

this is my contribution.

i uninstall CreativeCloudDesktop with AdobeCreativeCloudCleanerTool.exe

then i download older version of creative cloud ACCCx6_0_0_571 found here https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

then switch off my network and install the old creativecloud  ACCCx6_0_0_571.

once its done you have to be faster then thunder 🙂

switch on your internet conection, go to the creativedesktop settings and switch off all the updates.....

and becaus its Xmas, the miracle is there !

Muse and the other product works perfectly..... well i have some fonts issue because its not related to the Adobe Font, but at least i cand update all my website changing the font with arial for exemple !

Guys, i hope its gonna work for you like it works for me.

When we see the price of the creative cloud, it's really sad to be forced to resolve the problems yourself... I hope that Adobe will correct this quickly even if yes, we know, Adobemuse is no longer followed (which is a very, very big disappointment for the hundreds of Designers who use it on a daily basis like me).

A wish for 2024 ?

Bring Bakc AdobeMuse

MerryXmas Guys

[DaveH5 · Accepted solution]

Thanks very much for that!

I actually managed to get Muse to run late last night too, by forcibly closing down all the other Adobe programs running on my machine. You don't have to have the CC Desktop app running to use Muse of course, it runs just fine by itself.

It's not exactly ideal though.

I will try to open a support case with Adobe about this, now we know for sure that it's not a problem with Muse itself, but with the latest version of the CC Desktop app.

Cheers, Happy Christmas from me too, and thanks for all the responses.

Dave.

[georhansc11014805]

did you mean closing creative cloud app and also the other adobe serviceS? 

[Stewart Design Group]

MY MUSE will not open seeing error code : 131

[John T Smith]

See if there is any help in these previous discussions

Muse not running after Creative Cloud Desktop app ... - Adobe Community - 14311465

Solved: impossible d'ouvrir adobe muse - Adobe Community - 14314237

[kglad]

@Stewart Design Group 

this is widespread after a recent cc desktop app update.  https://community.adobe.com/t5/creative-cloud-services-discussions/muse-not-running-after-creative-c...

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Abambo]

Great for having a solution to that. Indeed, the CC Desktop app is not needed to run any of the Creative Cloud programs. It's a helper program only. However. Like often with helpers, sometimes it's in the way of something more important. 

[AadV24]

Hi There. I have the same problem which Macbook Pro is a disaster for me and my last clients site buils with Mu. Tried to download an older version of the CC Desktop but wasn't a succes. Can not seem to find the installation and get it working. Is there a possibility that Adobe solves this for us. Alle the people who are trying there best to migrate their clients sites but not all of them yet in this stage.

[kglad]

@AadV24 

use activity monitor to terminate adobe processes.

[AadV24]

Thx kglad for your response... I will try it out. 

[kglad]

@AadV24 

you're welcome, but credit is due to @DaveH5 .

[AadV24]

Oh okay did not notice that. Thx to @DaveH5.

[chark724]

On Sanoma system settings, under privacy & security settings there is an option for Full Disk Access, turn off Creative Cloud App and you should be good to go. On earlier OS versions this would be under privacy & security settings/firewall settings. Add Creative Cloud App (+) to list and then block incoming connections.

[majap82268739]

It does open indeed when you close Cretive Cloud related applications in the task manager. Thank you 🙂

[kglad]

@majap82268739 

a better solution is

rename AdobeIPCBroker in

win: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC

mac: ->>Applications->Utilities->Adobe Application Manager->IPC

[Mersin27670670z3df]

it is worked forme. My creative cloud and apps uptodate and I installed muse. First time it did not open. Than I change AdobeIPCBroker.exe to AdobeIPCBrokerold.exe and Voila it is working now. So Thank you so much to @kglad ....

[kglad]

@Mersin27670670z3df 

you're welcome.

[DK.Hawkins]

Hi @DaveH5 (edited-kglad),

That fix had been working, to shut down all the Adobe processes, but this now comes up - 

 

Other threads have said to disable the Broker exe file also ..... but this seems to be the constant loop with that message coming up, even when my pc is not connected the the net and I have gone into my task manager and shut down all the Adobe programs .

Is this happening for you or anyone else?

Hoping that people waaaaaay smarter than I am can figure this out for me!

[DaveH5]

Hi @DK.Hawkins this is not the original problem with Muse, which was that it wouldn't run at all, it would partially load and then shut down. This in my experience only happened when one particular version of the Creative Cloud Desktop app was installed. There have been two subsequent updates to the Desktop app, and Muse works fine with both of them for me, although others still seem to be having issues.

Your problem seems to be a subscription issue. What happens if you do go to your subscription manager as the notice suggests? Is Muse listed as being part of your subscription? If it is, but it still won't work, I suggest that you need to contact Adobe about this.
Cheers, Dave.

[kglad]

@DaveH5 

thanks for trying to help @DK.Hawkins .  (but adobe support won't support muse.)

[DaveH5]

They won't give any technical support for Muse itself of course, but if someone has it as part of their subscription it should still run and log in OK, as mine does.
This is a Creative Cloud subscription issue, not an issue with Muse itself, and they should still sort it out.

[kglad]

@DaveH5 

good point.

@DK.Hawkins 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Filmografie]

Muse is still the best graphics design environment for portable websites. Other tools such as Pinegrow demand that you have programming skills and have a steep learning curve. Tools such as Weebly are tied to a particular vertically integrated vendor environment and are not acceptable for portability.

If Adobe does not feel that Muse support is in their best interests then perhaps they could spin it off as an open source project and let go of it entirely. Alternatively - give us a permanent stand alone license so we can use it as is without having to reinstall Creative Cloud every time we want to use Muse.

Otherwise there needs to be a certain level of commitment to continuing its inclusion in the Creative Cloud umbrella. That means fixing the Creative Cloud App!