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My Adobe Portfolio is not loading!

Community Beginner ,
Mar 28, 2020 Mar 28, 2020

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Hello All, 

 

Apologies if this is in the wrong spot; I couldn’t find the support page for Adobe Portfolio. 

 

Currently my site is not loading. I’ve checked with my domain company (GoDaddy) and they have confirmed all details to my account are accurate and everything on their end is running. When I check the back end of Adobe Portfolio, it says my site is running and my domain is approved.

Like many people during this COVID-19 Crisis, I was let go. In my quest for new work, this site is highly important. How do I get it back up and running? 

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correct answers 1 Correct answer

Community Expert , Jun 29, 2020 Jun 29, 2020

This is an old discussion.  Try logging in with a different device/browser.

Failing that, please submit a help request directly to the Adobe Portfolio team.

Contact Portfolio Team

 

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Community Expert ,
Mar 28, 2020 Mar 28, 2020

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Sadly Adobe Portfolio doesn't have a dedicated forum for these kinds of questions. 

 

When did you change the DNS settings to point your custom domain name to your Portfolio site?

It takes 24-48 hours to re-populate a new domain name to the entire WWW.

 

See the PF Knowledgebase below for details

https://help.myportfolio.com/hc/en-us/articles/209448927-Using-a-custom-domain-with-Adobe-Portfolio

 

Post back if you still need help.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Mar 28, 2020 Mar 28, 2020

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Hello Nancy, 

 

I have not changed my DNS settings in over 4 years. This is the first time I have experienced any problems with my service. 

This is why I am confused. There should be no changes to any of my accounts. All seem functional; my page just won't load and instead times out. 

 

The page in question is: http:/www.marinaboese.ca 

 

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Community Expert ,
Mar 29, 2020 Mar 29, 2020

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Please log-in to your account below to confirm your paid plan is active and payment details are up to date.
https://account.adobe.com/plans

If account is active and there has been no interruption in your other services, I suggest you submit a help request directly to the Portfolio team.

Contact Portfolio Team

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Mar 29, 2020 Mar 29, 2020

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Hi Nancy, 

I pay yearly. All plans are up to date and are not set to renew until October 2020. 

I've already submitted a request to them but have not heard anything. It's been a few days now. I really need this site back up and running so I can apply for work. 

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Community Expert ,
Mar 29, 2020 Mar 29, 2020

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Check your e-mail spam folder.  Adobe staff are not around on weekends.  If you've been waiting more than 3 days for a reply, submit another help request.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 29, 2020 Jun 29, 2020

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I'm having the same issue and cannot find a solution. Incase you see this comment, I just wanted to check if you ended up finding a solution? 

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Community Expert ,
Jun 29, 2020 Jun 29, 2020

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This is an old discussion.  Try logging in with a different device/browser.

Failing that, please submit a help request directly to the Adobe Portfolio team.

Contact Portfolio Team

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 12, 2022 Sep 12, 2022

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I am having this same issue. I used GoDaddy and when I ADD a password protection to my site, it no longer loads. 

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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LATEST

@davinat81490741,

Password Prection of your entire site makes your site off limits to anyone who doesn't have permission to access it.   Try using another web browser that allows cookies and does not have script blockers.

 

Password Protecting Portfolio Pages

https://help.myportfolio.com/hc/articles/360035537174-Password-protecting-pages

 

Adding Sitewide Password to Portfolio

https://help.myportfolio.com/hc/articles/360038428393-Adding-a-site-wide-password

 

Portfolio Links:

============
FAQ & Knowledgebase - https://help.myportfolio.com/hc/
Contact Portfolio Technical Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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