my creative cloud icon has a red exclamation mark

[FedPer]

hello

not sure what the issue is. all photos are synced correctly and all apps are up to date.

I have plenty of available cloud space

can anyone help please?

I already tried to shut down CC and restart but it's still there

thanks!

fed

[kglad · Accepted solution]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[FedPer]

thanks - for some reason it fixed itself in the last few minutes

[kglad]

you're welcome, (and good to hear).

[Nicolas Gavet]

It works ! Command+Option+R on my Mac ! And this red exclamation mark is not here anymore !!! THANKS

[edited by moderator]

[kglad]

great!

[jill853]

Thank you so much! The Cmd + Option + R worked!

[kglad]

@jill853 

good to hear that.  and thank you for the feedback!

[fqedelman]

Geez what a simple solution LOL that worked...TY!

[kglad]

it's a good the first thing to try if there's any cc desktop app problem.  it can't hurt anything (ie, there's no downside of which i'm aware), and for some things it always resolves the issue.  (and you're welcome, too @fqedelman .)

[Sakhe1995]

Great, this works! 

[kglad]

@Sakhe1995 

excellent! (and thanks for the feedback).

[rachelcenter]

What does this do? I'm scared that it'll kick me out of premiere and drive the whole suite into a tailspin where I cant get back in and edit during a workday.

[kglad]

resets the cc desktop app

[jeannal9487282]

Thanks! This worked for me too!

[kglad]

@jeannal9487282 

good to hear that, and thank you responding.

[rachelcenter]

same