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my creative cloud icon has a red exclamation mark

Community Beginner ,
Jun 19, 2023 Jun 19, 2023

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hello

not sure what the issue is. all photos are synced correctly and all apps are up to date.

I have plenty of available cloud space

 

can anyone help please?

I already tried to shut down CC and restart but it's still there

 

thanks!

fed

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Cloud storage web assets , Libraries

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correct answers 1 Correct answer

Community Expert , Jun 19, 2023 Jun 19, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Expert ,
Jun 19, 2023 Jun 19, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Beginner ,
Jun 19, 2023 Jun 19, 2023

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thanks - for some reason it fixed itself in the last few minutes

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Community Expert ,
Jun 19, 2023 Jun 19, 2023

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you're welcome, (and good to hear).

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Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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It works ! Command+Option+R on my Mac ! And this red exclamation mark is not here anymore !!! THANKS

[edited by moderator]

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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great!

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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Thank you so much! The Cmd + Option + R worked!

 

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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@jill853 

 

good to hear that.  and thank you for the feedback!

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New Here ,
Jan 20, 2024 Jan 20, 2024

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Geez what a simple solution LOL that worked...TY!

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Community Expert ,
Jan 20, 2024 Jan 20, 2024

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it's a good the first thing to try if there's any cc desktop app problem.  it can't hurt anything (ie, there's no downside of which i'm aware), and for some things it always resolves the issue.  (and you're welcome, too @fqedelman .)

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New Here ,
Mar 12, 2024 Mar 12, 2024

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Great, this works! 

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Community Expert ,
Mar 12, 2024 Mar 12, 2024

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@Sakhe1995 

 

excellent! (and thanks for the feedback).

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Enthusiast ,
Apr 29, 2024 Apr 29, 2024

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What does this do? I'm scared that it'll kick me out of premiere and drive the whole suite into a tailspin where I cant get back in and edit during a workday.

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Community Expert ,
Apr 29, 2024 Apr 29, 2024

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LATEST

resets the cc desktop app

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Enthusiast ,
Apr 29, 2024 Apr 29, 2024

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same

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