My files are missing after Adobe asks for login

[JeanPCDMSalaberga]

My university has made Adobe accounts available to students.
After months of use, when entering I was asked to login.
After logging in (same email and password) my files are gone.

Could someone help me to recover these files?

[kglad]

sign out and then back into your cc desktop app.  see if you have two profiles available.  most likely your files are under a personal profile, but try both if needed.

if that fails, contact the plan administrator.

[JeanPCDMSalaberga]

It actually has two accounts.
The previous one used unfortunately no longer has or files.
I will be contacting the university accounts administrator.

Thanks.

[kglad]

you're welcome. keep us updated.