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My files are missing after Adobe asks for login

New Here ,
Jun 01, 2023 Jun 01, 2023

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My university has made Adobe accounts available to students.
After months of use, when entering I was asked to login.
After logging in (same email and password) my files are gone.

Could someone help me to recover these files?

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File sync

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Community Expert ,
Jun 01, 2023 Jun 01, 2023

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sign out and then back into your cc desktop app.  see if you have two profiles available.  most likely your files are under a personal profile, but try both if needed.

 

if that fails, contact the plan administrator.

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New Here ,
Jun 18, 2023 Jun 18, 2023

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It actually has two accounts.
The previous one used unfortunately no longer has or files.
I will be contacting the university accounts administrator.

Thanks.

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Community Expert ,
Jun 18, 2023 Jun 18, 2023

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you're welcome. keep us updated.

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