My internet goes down when I update Adobe applications.

Explorer ,
Aug 27, 2020 Aug 27, 2020

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Every time I update Adobe applications my internet gets so bad that I feel forced to restart the fiber optic access point.

When I need to update more than 1 application, sometimes I restart the internet more than 3 times.

Has anyone had or has the same problem? found the solution?

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LEGEND , Aug 28, 2020 Aug 28, 2020

This seems to be a problem with your internet connection. I would contact your provider and do some Speed Tests.

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LEGEND ,
Aug 28, 2020 Aug 28, 2020

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This seems to be a problem with your internet connection. I would contact your provider and do some Speed Tests.

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Explorer ,
Aug 28, 2020 Aug 28, 2020

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It's not a problem with the internet, I open a ping window and keep track.

Every time I do the updates, the ping increases and after a few moments I have to restart the internet.

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Adobe Employee ,
Aug 28, 2020 Aug 28, 2020

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VictorsantoHerz, I would second Just Shoot Me's suggestion that you contact your Internet Service provider.  I have encountered similar problems with my cable modems, each time it was due to signal degradation that had to be fixed by a technician.  The cable modem was fine until I started using bandwidth aggressively; it would then go offline.

 

You mentioned having a Fiber Optic Access point, so your network topology is different, but it would still be worth investigating.

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Explorer ,
Sep 20, 2021 Sep 20, 2021

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It wasn't a problem with the internet provider, but with my equipment that, as soon as the updates started, they held the entire bandwidth, locking the device.

Thanks for the help guys!

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