My nephew had paid and purchase Complete Package of Adobe including Design and darkroom etc.

New Here ,
Sep 29, 2021 Sep 29, 2021

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Hi

     My nephew had purchased full Package of adobe including design, darkroom etc. now

he is graduated. computer also changed. Installin on new computer no program works.

Means asking key and does not accept key. what should he do ? have to buy again

all programs.

Any help will be highly appreciated.

 

Thank you in advvance

Khalak M U

 

 

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Community Expert ,
Sep 29, 2021 Sep 29, 2021

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"full Package of adobe including design, darkroom"

It is not Adobe software.

You cannot buy an "Adobe package", you can only subscribe to Creative Cloud.

 

So either you were wrong or your nephew got ripped off.

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Community Expert ,
Sep 29, 2021 Sep 29, 2021

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MOVED TO THE CREATIVE CLOUD SERVICES DISCUSSIONS

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Community Expert ,
Sep 29, 2021 Sep 29, 2021

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Your nephew needs to contact Adobe

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 29, 2021 Sep 29, 2021

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A Creative Cloud subscription for students is not transferable.  Post graduation he will need to buy a new subscription at the regular rates as he's no longer a student.

https://www.adobe.com/creativecloud/plans.html

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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