Need help with account

[Bamma Me]

THANK YOU FOR THIS INFORMATION.  But How can a simple old woman get direct help?

I really have a  learning Disability+ have Trial on iPadPro Now as I write=  this Attempt to use Adobe Illustrator

is  after many many fails.  Ive tried and Keep trying since I was in my early  40's Im now 60.   

Between-not believing The real product is what I had purchased on mac book pro+  being told by Adobe ?

     I purchased "Acrobat" and  have been paying for 7 years!  

I never purchased that= (I do not even know what it is-or used for?)  Have not seen bill or recipt!  

what can I do to get A real "Adobe " person.   Why dont they have Adobe Rep's    in house 'brick n mortor some where?  Local College does not   have such classes!    Is there any Means to get -1 on 1  instruction ? Or small groups?

             Can you  or Someone  suggest to me  , Is there a Group?   How  can I get Real Adobe?  

Seems like a security risk- I can't Imagine  Adobe telling me funny things like Acrobat?   

any input ( please  anything tell me Ideas).

I thank you,for time.   If I can't learn-I fear  Im doomed= give up! 

peace

Bama

Branched to a new message and edited title... Mod

[John T Smith]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730