Need to sign in to Creative Cloud too often

New Here ,
Oct 13, 2020 Oct 13, 2020

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Sometimes once a day and sometimes more, I need to re-sign in to Creative Cloud to use the apps on my computer. VERY annoying when I am trying to work. I notice that my credit card is charged once a month. Why does the payment ALWAYS work and the apps on my computer do not?

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Cloud storage web assets , Collaboration , File sync , Libraries

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correct answers 1 Correct answer

Community Expert , Oct 13, 2020 Oct 13, 2020

That's not normal.  See link below.

Creative Cloud signs you out or asks you to sign in repeatedly

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

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Community Expert ,
Oct 13, 2020 Oct 13, 2020

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That's not normal.  See link below.

Creative Cloud signs you out or asks you to sign in repeatedly

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 14, 2020 Oct 14, 2020

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Thank you! I could not find the files mentioned in the tech note so I re-installed Creative Cloud yet again. Hope it continues to work as it should.

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Community Expert ,
Oct 14, 2020 Oct 14, 2020

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For future reference, most files/folders referenced in the help articles are hidden by default. If you display hidden files/folders in your OS, you'll find them.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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