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Need urgent help Creative Cloud Desktop app does not initialize after update

New Here ,
Mar 27, 2024 Mar 27, 2024

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After the latest creative cloud app was installed it does not initialize anymore. I receive the attached error messages. I red all related troubleshoot articles and followed the suggested steps to resolve the problem inclucing to deinstall ALL Adobe apps using the AdobeCreativeCloudCleanertool. The bad thing now is I cannot reinstall my Photoshop and Lightroom app anymore since the creative cloud app is not starting. I also install the latest  C++ Library from Microsoft.

 

My System is a Lenovo Ideapad 3 15ITL6 with Windows 11 Home 22631.3296 installed.

I need urgent help please since this as my working system.

TOPICS
Collaboration , File sync

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Community Expert ,
Mar 27, 2024 Mar 27, 2024

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Mar 27, 2024 Mar 27, 2024

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I already did all the above steps without success. Windows is up to date with the latest visual c++ library installed. I also used the alternative link to download the creative cloud app. The error remains. The creative cloud desktop app will not initialize and terminate with the attached error message.

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Community Expert ,
Mar 27, 2024 Mar 27, 2024

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did you follow the clean install steps, in the order listed, including did you repair your c++ libraries, use the cleaner and restart your computer?

 

 

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New Here ,
Mar 27, 2024 Mar 27, 2024

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yes I did follow the clean install steps and yes I installed the latest c++ library from the Microsoft site and restart my computer!!!!

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Community Expert ,
Mar 27, 2024 Mar 27, 2024

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contact adobe support via chat.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Apr 04, 2024 Apr 04, 2024

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Problem was caused by corrupted user account. By creating a new user account with admi5right problem was solved. The incident can be closed. Thanks a lot for support

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Community Expert ,
Apr 04, 2024 Apr 04, 2024

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thank you for that info @dieterd54786602 

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