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No able to update my apps after upgrading to ventura

Explorer ,
Nov 01, 2022 Nov 01, 2022

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Hi everyone,

Screenshot 2022-11-01 at 6.25.03 PM.png

Screenshot 2022-11-01 at 6.25.09 PM.png
After I upgraded from Montery to Ventura, I'm not able to update my Apps anymore.

could you help please ?

Thank you !!

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correct answers 1 Correct answer

Community Expert , Nov 01, 2022 Nov 01, 2022

there are compatibility issues with adobe, https://helpx.adobe.com/download-install/kb/macos-ventura-compatability-common-issues.html

 

that said, you should be able to update some apps.

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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there are compatibility issues with adobe, https://helpx.adobe.com/download-install/kb/macos-ventura-compatability-common-issues.html

 

that said, you should be able to update some apps.

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Explorer ,
Nov 02, 2022 Nov 02, 2022

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Thank you so much Kglad, it's working now ! 

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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great! what fixed it?

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Explorer ,
Nov 02, 2022 Nov 02, 2022

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I did two things :
Mac: Cmd + Opt + R
and
disable this and unable it again + restart

Screenshot 2022-11-02 at 9.31.03 AM.png

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Explorer ,
Nov 02, 2022 Nov 02, 2022

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Screenshot 2022-11-02 at 9.30.36 AM.png

and it's done ! 🙂

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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ok.  that reset is handy.

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Need more info on the error such as an Error Code.

 

Does clicking on "More info" as shown in the screenshot offer any useful clues?

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Explorer ,
Nov 02, 2022 Nov 02, 2022

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Thank you John, it's working now so I don't have the issue anymore to click on "More Info" but I remember that was saying it was not compatible.

Thank you !

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