No plans, no invoices, but credit card is charged monthly

New Here ,
Nov 25, 2021 Nov 25, 2021

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Hello,

I signed up for Creative Cloud in order to use Photoshop and I can see that I am being charged for a plan on my credit card. However, when I sign in with my Adobe ID, I can see no plans and there are no invoices. I cannot even see and change my credit card details.

Currently I can do nothing but ask my bank to reject the payment as I have no services according to my account. As this is a company credit card invoices are a necessity.

Looking through the support pages I cannot find a phone number, an email address or even an online chat.

What can I do now?

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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Are you sure you logged-in with the correct user ID (email) and password?

 

It's seems a little unlikely that anyone would give your corporate credit card to Adobe without your knowledge.  But hey, stranger things have happened.  If your card was compromised, you would need to file a fraud report directly with your bank.  They will have you sign some legal documents before cancelling the card and issuing a new one.  So do make extra certain you or a family member didn't give Adobe your card # for billing. 

 

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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