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No puedo contactar a soporte. Se hizo un cobro de un plan que ni siquiera aparece en mi cuenta.

Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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imagen_2023-09-20_081800183.png

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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@DIANA32370808irl4 

 

do you have a question?  if so, type it so we can more easily translate.

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Community Beginner ,
Sep 22, 2023 Sep 22, 2023

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Como puedo hacer para que no sigan cobrandome, no me aparece ningun plan, entonces no puedo contactar a soporte sin un plan.

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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@DIANA32370808irl4 

 

use twitter.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Beginner ,
Sep 22, 2023 Sep 22, 2023

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No puedo hacerlo, no aparece ningun plan activado, esta es la cuenta que utilice.

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