No space in cloud

New Here ,
Apr 04, 2022 Apr 04, 2022

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Hello everyone, I have two computers connected to adobe cloud. I have been erasing files and empty trash bean, but still, I have a message that the space in the cloud has run out. what do I need to do, please

 

Thank you in advance 

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Cloud storage web assets , Collaboration , File sync

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Adobe Employee ,
Apr 04, 2022 Apr 04, 2022

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Hi there,

 

We're sorry to hear about your difficulties. Please take a look at the following article and let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

We appreciate your patience.

 

Regards,

Tarun

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New Here ,
Apr 04, 2022 Apr 04, 2022

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Hi, 

 

Thank you for your message, 

 

I erased all of my files on the synchronized documents but nothing happen. Is there a place in adobe to see how does the space in the cloud is divided?

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Adobe Employee ,
Apr 04, 2022 Apr 04, 2022

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Would you mind sharing your Adobe Id via private message? Also, Please check the above-shared link & look for the " What does cloud storage include" heading and, also check the files stored in any of the following locations"-

1. Creative cloud

2. Lightroom

3. Document cloud

 

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