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No user found for the given adobeId email in this account

New Here ,
Jun 24, 2020 Jun 24, 2020

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Hi! I am trying to access these two courses:
Marketo Core Concepts I
Marketo Core Concepts II

but always receive the message: No user found for the given adobeId email in this account. Please link your adobeId to your prime account before logging in. accountId= 18548
 
I am logged in, so I don't know what's the problem. The support chat wasn't helpful, they asked me to post here. 
 
Can you please help?
Thanks!
Julia

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