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Not able to fill in the form for student creative cloud discount.

New Here ,
Oct 20, 2022 Oct 20, 2022

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Hello,

 

im trying to extend my student discount in adobe page however when i am trying to fill in the form it would not let me to type anything in the field of The name of institution, and it would not let me to continiue without it, any ideas ? 

Screenshot (163).png

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Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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try a different browser.

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New Here ,
Oct 20, 2022 Oct 20, 2022

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I did, same problem 

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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