Not able to sync creative cloud files

Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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I'm using Macbook Pro, and recently I formated my system. But after that, I reinstalled creative cloud.  But still, creative cloud not syncing my files. The folder shows only a link to creative cloud web.

 

Please see attached screenshot 

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Cloud storage web assets, File sync

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-About cloud storage https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-a...
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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I tried so many ways and uninstalled Creative cloud. But still, the issue remains the same. The things you suggested are very common suggestions, nothing specific to my issues.

I cleaned my creative cloud installation using creative cloud cleaner and still, the issue persists. Not even a single file is syncing. And I'm using the same creative cloud account on some other computer, there also I'm getting "File Syncing error" please see attached screenshot.

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New Here ,
Jul 07, 2021 Jul 07, 2021

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I second this issue! NOTHING but trouble with the cloud! I gave up attempting to upload to the cloud from my mobile device, I now use an SD care with adapter so that I can just save to the card, then load that into y laptop, then move the files to creative cloud via drag and drop. Now I can't even get my video to upload to You Tube! It will render just fine but when it's time to upoad it's no dice. I notice the cloud seems to be stuck in synching status. "9 of 14 files" it has aaid the past TWO DAYS. I took creative cloud off of my other laptop (which removed ALL OF MY IRREPLACEABLE PICTURES FROM MY LAPTOP FOREVER! i DID NOT HAVE THOSE PHOTOS SAVED IN THE CLOUD, SO WHY DID I LOSE THEM ALL WHEN UNINSTALLING THE CLOUD FROM THAT LAPTOP??) I also removed the coud from my mobile device. This laoptop is the ONLY place where I have Adobe products at all. I bought a new laoptop so that I could have a device which was compatible with Adobe. But here we are ALWAYS A PROBLEM!! Do I get a discount on what I paid for a years wrth of this crappy product?

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Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

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  1. Can you go to assets.adobe.com/files and share what you see there? 
  2. In the Cloud icon in the top right of the CC Desktop application, can you show how much storage quota you have available? 

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Adobe Employee ,
Aug 05, 2021 Aug 05, 2021

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Hi @shameer.purayil @defaultz2fz28elnxot 

 

Can you please share logs with with abseth@adobe.com from the following location on your machine for us to investigate.

~/Library/Logs/Creative Cloud/CoreSync/Coresync-<datestamp>.log and 

~/Library/Logs/Creative Cloud/ACC/ACC.log

Regards,

Abhishek Seth

 

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