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Not all apps available to install in Creative Cloud All Apps annual subscription

New Here ,
Apr 08, 2023 Apr 08, 2023

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Hello,

 

Yesterday I just bought the Adobe Creative Cloud All Apps (20+ apps) from an online store that has a third party seller because it was on sale.  Yet most of the apps (especially Photoshop and Illustrator that I really need) are asking me for a trial use or to buy them (and I already bought them!).  What is going on here???  So I didn't directly buy from the Adobe website.  However, my account mentions that I am on a Free Plan membership and my serial number I got says that it is already in use but somewhere else it says it's an invalid format.  So NOTHING really mentions that I already purchased this product and I can't get ALL of the apps installed that I should be able to have.  I've looked around and somewhere people have said if I try to cancel a subscription (that I can't prove), I will be charged again.  I just want to use my product and ALL of the apps!!  Help!!

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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A subscription does not use a serial number... if you were sold something with a serial number it was not a subscription

 

If you do have a subscription, read this

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

 

If that doesn't work, contact Adobe support

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Apr 08, 2023 Apr 08, 2023

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Okay thank you for the info, I'm working on the issue with the vendor.

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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buying from a third party is risky. and if you were led to believe something impossible (eg, a perpetual license for current adobe apps), you were scammed.  ie, contact the vendor and your credit card company.

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New Here ,
Apr 08, 2023 Apr 08, 2023

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I contacted the company who sent a message to the third party that sold it through them.  They told me the third party would contact me within 72 hours.  So I'll see.  I probably will ask for my money back (if I can at all) and redo the subscription through Adobe (if that's even possible).

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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keep us updated.  you can also contact your credit card company.

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New Here ,
Apr 08, 2023 Apr 08, 2023

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Yes I will.

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New Here ,
Apr 12, 2023 Apr 12, 2023

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Please check my longer message for the UPDATE down below!

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Community Expert ,
Apr 12, 2023 Apr 12, 2023

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LATEST

@Maren29370815wcw1 

 

good to hear 

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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This has the OFFICIAL link to install a subscription... if you did not download direct from Adobe you MAY have an infected computer

 

How to install when you have a subscription (and an alternate download link)
https://community.adobe.com/t5/download-install-discussions/after-effects-set-up-wont-install/td-p/1...

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New Here ,
Apr 12, 2023 Apr 12, 2023

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Hello eveyone,

UPDATE!!  So YES, I finally got ALL my Creative Cloud All Apps to install with the help of the third party's technician from a distance.  I had called the online company who then contacted the third party (who had sold me the package through their online company) who then got a hold of me with their technician.  He said I had used another account to sign in (and didn't realize I had used it and not the other account that has the info to sign in the next time) and when I was trying to figure out how to download the package (with the redeem number, other info that I bought it) didn't show up as well as only 5 of the apps showing up to install.  So to end this saga, it worked out and I'm very much relieved.  Good luck to all of you!  

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