NOT COMPATIBLE

[GCGC]

Hi, Anyone can help? 

[kglad · Accepted solution]

update your windows. even 2004 is problematic.

then restart your computer and retry updating adobe apps.

[GCGC]

Thank you!

[kglad]

you're welcome 

[John Waller · Accepted solution]

That Adobe incompatibility message definitely looks wrong.

Nevertheless, you definitely need to update Windows. Version 1909 is 3 years old and is not compatible with the latest Adobe versions.

https://support.microsoft.com/en-us/topic/windows-10-update-history-24ea91f4-36e7-d8fd-0ddb-d79d9d0c...

Recent Windows version releases

Version 2004 - June 2020

Version 20H2 - Oct 2020

Version 21H1 - May 2021

Version 21H2- Nov 2021

Version 22H2 - Sep 2022 (current)

The latest 2023 Adobe apps require Windows 10 21H1 or later, which is almost 12 months later than your 2004 version.

For example, Photoshop 2023 (v.24) specs: https://www.adobe.com/au/products/photoshop-elements/tech-specs.html

[GCGC]

Thank you so much!

[photo:staats]

...so why is a W10 Pro 22H2 with 64Gb of DDR5 RAM, an RTX 3060Ti Dual Graphic card, a 1 Tb SSD boot drive somehow incompatible.  Would love for someone, anyone, who knows what they're talking about to answer that one. 

[kglad]

@photo:staats 

are you trying to install photoshop?

[Nancy OShea · Accepted solution]

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

• Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2, (LTSB branches are not supported;)
• macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html

[GCGC]

Thanks very much!

[Joshua27223515hze5]

Did you fix your compatible problem?

[GCGC]

yes. i upgraded my window and it works now.