One CC Library Group not populating

[ketkat]

Hi - I have a number of libraries created in CC. One of them will appear for just a minute and then all of a sudden it just disappears. Any idea on how to get this library back permanently? My other ones work, and of course it is my biggest library. 

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Creative Cloud forum so that proper help can be offered.

[adchawla81]

Hi Ketkat,

Sorry to hear that you are running into issues while using CC Libraries. Can you please share the logs so that we can try to figure out what is happening behind the scene. You can follow the following link

Sorry I put a wrong link. Can you try the following link (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)

 to for more information. Also I would like you to share me the rough timeline when you observed the above problem.

[ketkat]

Hi - the link you provided did not work for me. As for a timeline when this problem first appeared - it started around December of 2021.

[ketkat]

Hello - is there any follow up on this?

[adchawla81]

Sorry Ketkat,

The link posted was wrong. Please try the following link: (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)

[ketkat]

I have run the log collector tool - How do I get the files to you? Or what files do you need?

[adchawla81]

Thanks for sharing the logs. I have received the logs and will analyze them further and keep you posted about the progress.

[amandeep_chawla]

Deleting